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20
September 2016
The Indian
Railways on Monday said it will soon launch a "Yatri Mitra Sewa"
service at major stations to assist old and differently abled passengers. The Total Investment & Insurance
Solutions
"With a
view to provide support to old and differently abled passengers requiring
assistance at the stations, Ministry of Railways has decided to introduce Yatri
Mitras Sewa for enabling passengers to book wheelchair services cum porter
services," the Railways said in a statement.
According to
the Railways, the new service at major stations will be provided by IRCTC
(Indian Railway Catering and Tourism Corporation). The Total Investment & Insurance Solutions
"A
Yatri Mitra can either be a Sahayak or any other person provided by IRCTC or
the service provider appointed by IRCTC for this purpose," the statement
said.
The
passengers can book the service from IRCTC e-ticketing website and 139 (IVRS
and SMS) or through a dedicated mobile number, the statement said.
The Railways
said that passengers will be able to access the service through a mobile
application that is being developed by the Centre for Railway Information
Systems (CRIS).
The IRCTC
may provide the service 'free of cost' through NGOs, charitable trust, PSUs
etc, under the corporate social responsibility (CSR) category. The Total Investment & Insurance
Solutions
"However,
if this service can't be provided ‘free of cost' due to lack of response from
NGOs, charitable trust, PSUs etc, IRCTC may arrange this service on payment
basis through a service provider or on its own," the statement said. The Total Investment & Insurance
Solutions
The
statement said that the IRCTC will ensure the 'Yatri Mitra' receives the
passenger at the entrance of the station and help him/her in boarding the train
safely.
"The
'Yatri Mitra' will also be available at the coach when the passenger arrives at
the designated railway station," the statement added.The Total Investment & Insurance
Solutions
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