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9
December 2016
Complaints received by the banking
ombudsman increased by 21 per cent in 2015-16 as compared to 11.2 per cent
increase in the previous year, the annual report of the Banking Ombudsman
Scheme showed on Friday. The Total Investment & Insurance Solutions
A total of 1,02,894 complaints were
received by 15 offices of the Banking Ombudsman in 2015-16 as compared to
85,131 in 2014-15 and 76,573 in 2013-14, according to the report which was
released by the RBI. The Total Investment & Insurance Solutions
The number of complaints pending at
the end of 2015-16 increased by 46.2 per cent as compared to 14.2 per cent
increase at the end of 2014-15, the report showed.
The complaints pending at the end of
2015-16 were 5,524, at the end of 2014-15 were 3,778 and at the end of 2013-14
were 3,307, the report showed.
The number of complaints pending at the
end of 2015-16 were 5.4 per cent of the total complaints received that year, it
said.
The Total Investment & Insurance Solutions
The number of complaints pending at
the end of 2014-15 at 3,778 were 4.4 per cent of the total complaints received
that year, it added. The Total Investment & Insurance Solutions
In 2015-16, the complaints pending
for more than three months stood at 232, complaints pending for two-three
months were at 481, complaints pending for one-two months stood at 1,675 while
complaints pending for less than one month stood at 3,136, the RBI report said.The Total Investment
& Insurance Solutions
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