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8
February 2017
The
Department of Consumer Affairs has issued an advisory to the state governments
to sensitise companies, hotels and restaurants within their jurisdiction
regarding the provisions of the Consumer Protection Act on unfair trade
practices. The Total Investment & Insurance
Solutions
It
also told the states to advise them to disseminate proper information through
display boards at appropriate places, said C.R. Chaudhary, Minister of State
for Consumer Affairs, Food and Public Distribution, in a written reply to a Lok
Sabha question on Tuesday.
According
to the ministry, the government has received a number of complaints from
consumers through the National Consumer Helpline that some hotels and
restaurants have been levying service charge at the rate of 5-20 per cent on
the bills of food and beverages in lieu of tips which a consumer is forced to
pay irrespective of the kind of service provided to him.
"The
Department of Consumer Affairs has examined the matter and issued advisory to
the state governments to sensitise the companies, hotels and restaurants in the
states regarding the provisions of the Consumer Protection Act, 1986 on unfair
trade practices," said a ministry statement. The Total Investment & Insurance Solutions
"It
was also told advise the hotels/ restaurants to disseminate information through
display at appropriate places in hotels/ restaurants that the 'service charges'
are discretionary/ voluntary and that a consumer dissatisfied with the services
can have it waived off," it added. The
Total Investment & Insurance Solutions
The
Consumer Protection Act, 1986 provides that a trade practice, which for the
purpose of promoting sale, use or supply of goods or for the provision of any
service, adopts any unfair method or deceptive practice, is to be treated as an
unfair trade practice.The Total Investment
& Insurance Solutions
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